Unless otherwise stated and agreed, Myanmar Diaries (referred to in this agreement as “We” “Myanmar Diaries” and “The company”) along with its agents and/or customers (herein referred to as the “client” and/or “customer”) agree on the terms and conditions as rendered by Myanmar Diaries, whether an individual service or multiple-service basis. All products and services offered by the company shall be governed by the Terms and Conditions and booking policy to form a partial or entire service contract, whether written or verbal.

PROPOSALS
Any prices quoted to the client are proposals only. Please note that no reservation has been made yet at this stage.

RATES & VALIDITY
All of the prices quoted by Myanmar Diaries are quoted net in USD (United States Dollar) at the current exchange rate. All prices are valid according to the dates mentioned in the validity of our programs. Myanmar Diaries warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance or invoice. However, a very strong and continuous increase in demand for travellers to Myanmar leads to price increases of most suppliers and services for several months. This concerns the accommodation but also transport (air, land, rail and boats), restaurants, guides, entrance fees and taxes visits. These increases may occur without notice, effective immediately. We reserve the right to adjust rates or prices should costs from suppliers increase due to inflation, currency depreciation and fuel surcharges or any other events that are outside of our company’s control. A surcharge might apply for peak season dates (Water Festival 11-19 April, X’Mas, New Year, etc.). Please contact us for further details in terms of specific dates.

DEPOSIT
Due to the increasing demand and shortage of supply in Myanmar most hotels and other local suppliers request deposits upon confirmation of the tour to guarantee the booked services. These deposits are non-refundable and supersede our cancellation policy. Therefore, a deposit of 20% is required from the client to secure the booking and is due upon confirmation of the tour.

The balance will need to be paid at least 45 days before the arrival date. If the full amount has not been received by this time, we reserve the right to cancel all bookings. Bookings made within 45 days of the arrival date must be paid for in full at the time of booking.

PAYMENT METHOD
Unless otherwise agreed by Myanmar Diaries, client’s payment shall be executed by bank transfer, to the Myanmar Diaries’s bank account clearly noted in all the invoices. Every party shall take care of the bank transfer fees occurring with its according bank. For credit card payments a supplement of 4% will be charged.

CANCELLATION POLICY:

  • Cancellation more than 45 days prior to the group arrival: No cancellation fees. Non-refundable paid deposits will not be reimbursed to client.
  • Cancellation between the 45th and 31st day prior to the group arrival: 25% of the total tour price less deposit paid.
  • Cancellation between the 30th and 16th day prior to the group arrival: 30% of the total tour price less deposit paid.
  • Cancellation between the 15th and 09th day prior to the group arrival: 50% of the total tour price less deposit paid.
  • Cancellation between the 08th and 02nd day prior to the group arrival: 75% of the total tour price less deposit paid.
  • Less than 48 hours before arrival date: 90% of the total tour price less deposit paid.
  • In case the tour participant shortens or interrupts the tour on his own account there will be no reimbursements.
  • The cancellations fees could be reimbursed by the insurance company if you are insured in the event of justified cancellation (especially illness, accident, death, etc.).
  •  If Myanmar Diaries is forced to cancel the departure due to unforeseeable reasons, the participants will be fully reimbursed without intention to claim for any indemnities.

SPECIAL CONDITIONS
Myanmar Diaries reserves the right to change these cancellation conditions depending on airlines, hotels and cruises’ cancellation policies. We will inform you in writing in case the above conditions need to be modified.

LIABILTY
Myanmar Diaries strives to undertake everything reasonably possible to provide the best service to its clients. It must be noted that Myanmar Diaries serves as an intermediary and/or agent for airlines, hotels, transport operators and various tourism firms that make up a tour package. The company will not be held liable for any loss, damage or additional expense that the client may experience. Additional expenses or loss relating to delay, accidents, natural disasters, political unrest are the responsibility solely of the client.

Participation in any tour offered by the company implies that the client has agreed to all terms and conditions as set out in this document. Myanmar Diaries shall not be liable for any damage caused whatsoever to the client by the failure to perform the contract or to alter the terms of the contract where failure and improper performance is not the fault of Myanmar Diaries due to the following reasons:

• the failure in the performance of the contract is attributable to the client; or
• the failure is attributable to a third party that is not associated with the provision of the products or services contracted for and are unforeseeable or unavoidable; or the failure is due to Major Force.

CLAIMS
Any disputes, litigation and claims regarding the services between the client and Myanmar Diaries shall be settled first and foremost by the way of negotiation and through mutual understanding between the two parties. If such practices fail, any disputes, claims or litigation will be settled by local arbitration in the Union of Myanmar. All claims must be submitted in writing within 30 days following the completion of services offered by Myanmar Diaries. The client accepts full and unconditional acceptance of the Terms and Conditions outlined in this agreement by participating on any tour with Myanmar Diaries.

COMPLAINTS
If the client wishes to submit a complaint in regards to a holiday or tour, the first step is bring the matter forward with their representative or guide at the site. Notwithstanding this, the client can notify the company within 30 days upon returning to his/her port of departure and submit a complaint to Myanmar Diaries in writing. Any complaint received after 30 days will not be dealt with.

ALTERNATION TO ITINERARIES
Itineraries and tours featured on our website and operated by the company are a recommended as a suggestion only. Although it is unlikely that changes will be made to travel plans of a tour, due to unforeseen circumstances, Myanmar Diaries reserves the right to alter or change a travel itinerary at any time. Most changes made by the company are minor, and the company will endeavour to inform the client at the earliest possible time. If a major change is necessary, alternate travel arrangements will be sent to the client’s last known address, detailing the proposed changes. If changes to an itinerary are known prior to the date of departure, the client will have the choice:

a) Accepting the proposed changes
b) Taking another choice of tour with Myanmar Diaries (of equal or lesser value)
c) Cancelling the tour and receiving a refund from the deposit paid. Non-refundable deposits paid cannot be reimbursed.

For changes to travel itineraries after departure, the company reserves the right to alter or change travel plans without payment of compensation or a refund if it is in the client’s best interest to do so. Compensation, full or partial refund will not be offered if the company is forced to cancel any tour due to major force (such as war, civil strife, political unrest, industrial dispute, terrorist activity, natural disaster, fire, adverse weather and/or material or external circumstances before the company’s control).

SPECIAL REQUESTS
Clients with special requests (e.g. non-smoking room, etc.) should contact Myanmar Diaries in writing at the time of booking. The company will aim to fulfil all reasonable requests, but special requests cannot be guaranteed and do not form part of the contract. Myanmar Diaries will not be held liable for failing to comply with any special requests.

HOTEL RATING SYSTEM
The Myanmar Ministry of Tourism’s rating system is based on a different set of standards and regulations from most travel associations. Therefore we have provided our ratings as well which we feel are more in-line with international systems.

STANDARD: These are the hotels offered in Myanmar at quite low costs. They are oriented towards budget-minded travellers. The rooms will be clean and able to provide you with a good night’s sleep. However there will be no special amenities.
SUPERIOR: Superior class hotels usually have a great price/value ratio comparable to an average 3-star accommodation. Don’t expect luxury but basic functions such as air conditioning, TV, restaurants, etc.
FIRST CLASS: First Class hotels are overall comparable to an internationally 3 to 4-star hotel service. They are run very well and offer an array of premium services. You simply can’t go wrong!
DELUXE: These are the very best hotels available in Myanmar; while they are very nice they are not comparable to 5-star luxury chains in other countries. Some hotels may be classified as luxury not due solely to the amenities but also for their historical significance as well (an example would be a colonial hotel).

MEALS
In most instances, Breakfast (B) is served in hotels in the main cities of Yangon, Mandalay, Bagan and Inle Lake. Some of the hotels or guesthouses may not provide breakfast, and therefore a meal will be provided in local restaurants. If Full or Half board is referred to in the tour price, lunch (L) and/or dinner (D) will be offered in either hotels or appropriate local restaurants. Please note that supplemental charges for dinner transfers to local restaurants will apply if dinners are not included in the itinerary.

FLIGHT CANCELLATION & DELAYS
Myanmar Diaries takes no responsibility for travel arrangements as a result of flight cancelation, delay or postponement for any reason. In such an event, the company will always try to assist as much as possible.

TERMINATION OF THE CONTRACT
Myanmar Diaries reserves the right to end, cancel or terminate the contract if the client demonstrates a behaviour, manner, conduct and/or action either during or prior to a tour that is likely to cause offence to other clients, endanger the property, well-being or safety and/or benefits of the other clients or of the client himself/herself. In such instances, the client shall be subject to the company’s cancellation policy and the company will take no further liability or association with the client. If the conduct, behaviour and/or action of the client cause any damage to the accommodation where the client is staying, or causes delay or diversion to any form of transportation and/or the Tour, the client agrees to offer full indemnity to Myanmar Diaries against any claim. These may include legal costs made against the company by or on behalf of any third party.

INSURANCE
Myanmar Diaries strongly recommends that all clients find a comprehensive travel insurance policy that offers a high level of cover for the full duration of the tour. Travel insurance is advised to cover personal injury, medical expenses, costs associated with repatriation to home country, compensation for loss of luggage, and expenses associated with the cancellation, postponement, or delay of a tour. The client acknowledges that in the event of injury or illness, all doctors’ fees, hospital costs, and repatriation expenses are the responsibility of the client and the company will in no way be responsible or liable for the refund of the tour cost. It is the responsibility of the client to ensure they are receiving an adequate level of insurance cover and to read the full terms and conditions of their travel insurance prior to travel.

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